Office of Consumer Advocacy
The Office of Consumer Advocacy assists consumers with problems and concerns related to their student loans or grants that are serviced or administrated by PHEAA. Our knowledgeable analysts will serve as your liaison as needed throughout the review of your account. We strive to ensure that every consumer is treated fairly and that information regarding your account is communicated accurately and effectively.
The Office of Consumer Advocacy works with the PHEAA operational staff who manage your account to address questions and concerns. We want to help you understand options that may be available.
In some cases, your options may be limited by and contingent on the type of student loan you have, your promissory note or loan agreement, and applicable laws and regulations. This may be the case for issues related to Income-Driven Repayment Plans, loan forgiveness, deferments, forbearance, and loan discharges.
- Try to resolve your concerns with the contact center first.
- Have your Social Security number available.
- Provide your account number and date of birth for quick authorization—you must be an authorized party to discuss account-specific information with us!
- Clearly explain your concerns and the results you want.
- Provide any supporting documents that you want us to review.
- Please be patient. Thoroughly researching your account can take a long time, but we will do our best to help!
Contact Information
| Contact Method | Details |
|---|---|
| In Account Access |
Sign in to your account and send a secure email. NOTE: This is the best way for most people to contact us. You will also have easy access to an electronic record of your concerns. |
Other Ways to Contact Us
| Contact Method | Details |
|---|---|
| By Email |
OfficeOfConsumerAdvocacy@pheaa.org NOTE: This is the best way for people who cannot use Account Access or whose loans have defaulted to contact us. |
| By U.S. Mail | PHEAA The Office of Consumer Advocacy 1200 North Seventh Street Harrisburg, PA 17102 |
| By Phone |
1-800-213-9827 Leave a recorded message. Calls will be returned Monday to Friday, 8:00 AM to 5:00 PM (ET). |
While the Office of Consumer Advocacy is not your first resource to address your concerns, we are also not your last resource. Several federal and state-level agencies provide consumers additional support when the consumer is dissatisfied. Review our list of contact information for the Student Loan Ombudsperson and Advocate Offices.