Office of Consumer Advocacy's
State and Federal Ombudsman Resources
As a student loan borrower or grant recipient, there are several federal and state-level agencies available to provide consumers additional support for resolution. The list below provides contact information for this support.
Student Loan Ombudsperson/Advocate Offices
CFPB - General
Attn: CFPB Ombudsman’s Office
1700 G St. N.W.
Washington, DC 20552
855-830-7880
CFPBOmbudsman@cfpb.gov
https://www.consumerfinance.gov/consumer-tools/student-loans/
CFPB - Private Student Loans
Attn: Julia Barnard
1700 G St. N.W.
Washington, DC 20552
844-611-4260
Private_Education_Loan_Ombudsman@cfpb.gov
https://www.consumerfinance.gov/consumer-tools/student-loans/
Federal Student Aid
U.S. Department of Education
FSA Ombudsman Group
P.O. Box 1854
Monticello, KY 42633
1-877-557-2575
StudentAid.gov/feedback-ombudsman/disputes/prepare
California
California Department of Financial Protection and Innovation (DFPI)
DFPI Main Office – Sacramento
2101 Arena Boulevard
Sacramento, CA 95834
916-445-7205
866-275-2677
https://dfpi.ca.gov/file-a-complaint/
Colorado
Colorado Attorney General’s Student Loan Ombudsperson
Office of the Attorney General
702-508-MySL (6975)
studentloans@coag.gov
https://coag.gov
Connecticut
Department of Banking
260 Constitution Plaza
Hartford, CT 06103
860-240-8299
1-800-831-7225
https://portal.ct.gov/DOB/Consumer/Consumer-Complaints/Student-Loan-Servicer
District of Columbia
Student Loan Ombudsman
Department of Securities, Insurance & Banking
202-727-8000
dcloanhelp@dc.gov
https://disb.dc.gov/page/meet-student-loan-ombudsman
Illinois
Student Loan Ombudsman
Office of the Attorney General
1-800-455-2456
http://www.illinoisattorneygeneral.gov/
Maine
Student Loan Ombudsman
Department of Professional and Financial Regulation
Bureau of Consumer Credit Protection
35 State House Station Augusta, ME 04333
207-624-8527
1-800-332-8529
http://www.maine.gov/pfr/consumercredit
Maryland
Student Loan Ombudsman
Office of the Commissioner of Financial Regulation
Maryland Department of Labor
500 North Calvert Street, Suite 402
Baltimore, MD 21202
410-230-6077
1-888-784-0136
studentloan.ombudsman@maryland.gov
https://www.dllr.state.md.us/finance/consumers/frslombud.shtml
Massachusetts
Ombudsman’s Student Loan Assistance Unit
Office of Attorney General
Insurance and Financial Services Division
1 Ashburton Place, Twentieth Floor
Boston, MA 02108
617-727-2200 (AG)
1-888-830-6277 (Unit)
https://www.mass.gov/service-details/student-loan-assistance
Minnesota
Department of Commerce
Main Office, Golden Rule Building
85 Seventh Place East
Suite 280
Saint Paul, MN 55101
651-539-1500
651-539-1441
1-800-657-3602
commissioner.commerce@state.mn.us
Nevada
Student Loan Ombudsman
Office of Nevada State Treasurer
555 E. Washington Ave
Suite 5200
Las Vegas, NV 89101
702-486-3384
SLO@nevadatreasurer.gov
New Jersey
Department of Banking and Insurance
Student Loan Ombudsman
Office of Consumer Finance
1-800-446-7467
https://www.state.nj.us/dobi/division_consumers/finance/studentloan/index.html
New York
Student Loan Advocate
NYS Department of Financial Services
New York City – Main Office
1 State Street
New York, NY 10004
1-800-342-3736
students@dfs.ny.gov
http://www.dfs.ny.gov/consumers/student_protection
Oregon
Student Loans Ombudsman
P.O. Box 14480
Salem, OR 97309
1-888-877-4894
DFR.bankingproducthelp@dcbs.oregon.gov
https://dfr.oregon.gov/help/student-loan-help/Pages/index.aspx
Rhode Island
Office of Attorney General
Consumer Protection Unit
401-274-4400
http://www.studentloanrightsri.com/
Virginia
Office of the Qualified Education Loan Ombudsman
State Council of Higher Education for Virginia
Student Loan Advocate
101 N. Fourteenth Street, Tenth Floor
James Monroe Building
Richmond, VA 23219
804-225-2600
804-786-2832
studentloan@schev.edu
http://www.schev.edu/studentloan
Washington
Student Loan Advocate
Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98502
360-753-7800
info@wsac.wa.gov
https://wsac.wa.gov/loan-advocacy